Privacy Policy

Last Updated: November 4, 2025

1. Introduction

Xtra Clean (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the personal data we collect through our website (xtraclean.net), phone communications, text messages, emails, and in-person service delivery.

We are a family-owned carpet, floor, and upholstery cleaning service based in Ventura County, California. This policy applies to all customers and website visitors.

2. Data Minimization Principle

We adhere to the principle of data minimization, meaning we only collect personal information that is necessary for providing our services and fulfilling our legitimate business purposes. We do not collect excessive or irrelevant data, and we limit data collection to what is adequate and relevant for the specified purposes.

3. Information We Collect

3.1 Information You Provide Directly

We collect only the information necessary to provide our cleaning services:

• Contact Information: Name, phone number, email address, and service address
• Service Details: Type of service requested, preferred appointment dates/times, specific cleaning requirements
• Payment Information: Billing address and payment details (credit card information is processed securely through our payment processor and is not stored on our servers)
• Communication Records: Records of our communications with you via phone, email, text message, or in-person interactions
• Feedback and Reviews: Comments, testimonials, or reviews you choose to provide

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on pages, referring website, clickstream data
• Cookies and Similar Technologies: We use cookies to improve website functionality and user experience (see Section 5 for details)

3.3 Information from Third Parties

We may receive information from:

• Review platforms (Yelp, Google, Facebook) when you post reviews
• Social media platforms if you interact with our social media pages
• Service providers who assist us with business operations

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

• Scheduling and performing cleaning services
• Sending appointment confirmations and reminders via phone, text, or email
• Processing payments for services rendered
• Following up to ensure customer satisfaction

4.2 Communication

• Responding to inquiries and providing customer support
• Sending service-related notifications and updates
• Providing free estimates and quotes

4.3 Business Operations

• Maintaining business records and documentation
• Improving our services and customer experience
• Conducting quality assurance and training
• Complying with legal and regulatory requirements

4.4 Marketing (with Consent)

• Sending promotional offers, discounts, and newsletters (only if you have opted in)
• Conducting customer satisfaction surveys

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Consent Management

6.1 How We Obtain Consent

We obtain your consent in the following ways:

• Express Consent: When you submit a contact form, request a quote, or check opt-in boxes for marketing communications
• Implied Consent: When you provide information necessary to fulfill a service you’ve requested
• Cookie Consent: Through our cookie banner when you first visit our website

6.2 Consent Records

In compliance with data minimization principles, we maintain records of your consent that include:

• Type of consent given (e.g., service communication, marketing)
• Date and time consent was obtained
• Method of consent (e.g., website form, verbal confirmation, written agreement)
• Specific purposes for which consent was granted

We do not collect or store unnecessary metadata beyond what is required to demonstrate valid consent.

6.3 Withdrawing Consent

You have the right to withdraw your consent at any time. To withdraw consent:

• Click “unsubscribe” links in marketing emails
• Reply “STOP” to marketing text messages
• Contact us directly using the information in Section 15
• Submit a Data Subject Request (see Section 7)

Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

7. Your Data Subject Rights (DSR)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information we hold.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal information under certain circumstances, such as when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal basis for processing
• The data has been unlawfully processed

7.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in certain situations.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.

7.6 Right to Object

You may object to processing of your personal information based on legitimate interests or for direct marketing purposes.

7.7 Right Not to be Subject to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects.

7.8 How to Exercise Your Rights

To exercise any of these rights, please:

1. Submit a written request via email, mail, or through our website contact form
2. Provide sufficient information to verify your identity (name, contact information, and service address)
3. Specify which right(s) you wish to exercise

Response Time: We will respond to your request within 30 days (or as required by applicable law). If we need additional time, we will inform you and explain the reason for the delay.

No Fee: We do not charge a fee for processing DSR requests unless the request is clearly unfounded, excessive, or repetitive.

8. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

8.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Payment processing
• Website hosting and maintenance
• Email and text message communication services
• Scheduling and booking systems
• Analytics and marketing platforms

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

8.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Protect the safety of our customers or employees

8.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant payment processors
• Regular security assessments and updates
• Access controls limiting employee access to personal information on a need-to-know basis
• Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

After the retention period expires, we will securely delete or anonymize your information.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

11.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources of the information
• Business or commercial purposes for collection
• Categories of third parties with whom we share information

11.2 Right to Delete

You have the right to request deletion of personal information we collected from you, subject to certain exceptions.

11.3 Right to Opt-Out of Sale/Sharing

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

11.4 Right to Correct

You have the right to request correction of inaccurate personal information.

11.5 Right to Limit Use of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those allowed under CPRA.

11.6 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA/CPRA rights.

11.7 Shine the Light Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. Since we do not share information for such purposes, no disclosure list is available.

12. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

13. International Data Transfers

Our business operates primarily in California, USA. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to such transfers.

14. Third-Party Links

Our website may contain links to third-party websites, including:

• Review platforms (Yelp, Google, Facebook)
• Social media pages (Instagram, Facebook)
• Payment processors

We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the “Last Updated” date at the top of this policy
• For material changes, we will provide notice through our website, email, or other appropriate means
• Your continued use of our services after changes take effect constitutes acceptance of the revised policy

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

17. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns or exercised your rights, you have the right to lodge a complaint with a supervisory authority:

© 2025 Xtra Clean of Ventura. All rights reserved.
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