General Questions
Q: How much does carpet cleaning cost in Ventura County? A: Our carpet cleaning prices typically start at $150 for a standard room and vary based on the size of the area, carpet condition, and type of cleaning required. We offer free, no-obligation quotes and will provide an exact price after assessing your specific needs. Call us at 805-981-1192 or request a quote online for accurate pricing for your home.
Q: What areas do you service in Ventura County? A: We proudly serve all of Ventura County including Ventura, Oxnard, Camarillo, Thousand Oaks, Simi Valley, Moorpark, Port Hueneme, Ojai, Santa Paula, and Fillmore. We also service Santa Barbara and some Los Angeles County cities. Same-day service is often available. Call 805-981-1192 to confirm service in your area.
Q: Are your cleaning products safe for children and pets? A: Absolutely! We exclusively use 100% eco-friendly, biodegradable products that are completely safe for children and pets. Most of our cleaning solutions are botanical-based with no harsh chemicals. Your family can safely walk on cleaned surfaces once they’re dry, typically within 4-6 hours.
Q: How long does it take for carpets to dry after cleaning? A: With our professional hot water extraction method, carpets typically dry within 4-6 hours under normal conditions. Drying time can vary based on humidity, air circulation, carpet thickness, and soil level. We use powerful extraction equipment to remove as much moisture as possible. We recommend keeping foot traffic minimal until fully dry and running fans or AC to speed up drying.
Q: Do you offer same-day service? A: Yes! We understand that cleaning emergencies happen. We offer same-day service when our schedule allows. Call us at 805-981-1192 as early as possible in the day for the best chance of same-day availability, especially for urgent situations like pet accidents or spills.
Q: What’s the difference between steam cleaning and dry cleaning for carpets? A: Steam cleaning (hot water extraction) uses heated water and cleaning solution injected deep into carpet fibers, then extracted with powerful suction. This is the most thorough method and recommended by most carpet manufacturers. Dry cleaning uses minimal moisture and chemical compounds. We primarily use hot water extraction as it provides the deepest clean and removes more dirt, allergens, and bacteria from your carpets.
Q: How often should I have my carpets professionally cleaned? A: We recommend professional carpet cleaning every 6-12 months for most homes. High-traffic areas, homes with pets, or families with allergies may benefit from cleaning every 3-6 months. Regular professional cleaning extends carpet life, improves indoor air quality, and maintains your carpet’s appearance and warranty.
Q: Can you remove pet stains and odors? A: Yes! We specialize in pet stain and odor removal. With 21+ years of experience, we’ve successfully treated carpets heavily soiled with pet urine and waste. We use enzyme-based treatments that break down organic matter and neutralize odors at the source rather than just masking them. While we can’t guarantee 100% removal of all stains (especially old, set-in stains), we consistently exceed our clients’ expectations.
Q: Do you move furniture? A: Yes, we move light furniture as part of our service, such as chairs, end tables, and small items. We ask that you move larger items like beds, dressers, entertainment centers, and china cabinets before our arrival. This ensures we can focus on delivering the best cleaning results. We’ll work with you to determine the best approach for your specific situation.
Q: Will carpet cleaning remove all stains? A: While we’re experts at stain removal and successfully eliminate most stains, we cannot guarantee removal of all stains. Permanent stains can result from certain dyes, bleach damage, or stains that have set for extended periods. During our assessment, we’ll identify problematic stains and set realistic expectations. Our 21+ years of experience means we often exceed expectations even with challenging stains.
Tile & Grout Questions
Q: How do you clean tile and grout? A: We use professional-grade equipment including high-pressure cleaning systems and specialized cleaning solutions to deep-clean tile and grout. Our process removes embedded dirt, mold, and mildew from grout lines that regular mopping can’t reach. For heavily soiled grout, we may use rotary scrubbing and steam cleaning. We can also apply sealers to protect grout and make future maintenance easier.
Q: Can you restore the original color of my grout? A: In most cases, yes! Years of dirt and grime can make grout appear dark or discolored. Our deep cleaning process often restores grout to its original color. For severely stained or damaged grout, we also offer color sealing services that can give your grout a uniform, fresh appearance while providing stain protection.
Q: What types of tile do you clean? A: We clean all types of tile including ceramic, porcelain, natural stone (marble, travertine, limestone, granite), slate, and more. Each material requires specific cleaning methods and products, and our trained technicians know exactly how to treat each surface safely and effectively.
Q: How often should tile and grout be professionally cleaned? A: For most homes, professional tile and grout cleaning every 12-18 months maintains appearance and hygiene. High-traffic areas like kitchen floors and bathrooms may benefit from more frequent cleaning (every 6-12 months). Regular professional cleaning prevents buildup that becomes increasingly difficult to remove over time.
Upholstery Questions
Q: What types of upholstery can you clean? A: We clean all types of upholstery including sofas, loveseats, chairs, ottomans, and dining chairs. We work with various fabrics including microfiber, cotton, linen, velvet, synthetic blends, and more. Our technicians identify fabric types and use appropriate cleaning methods to ensure safe, effective results without damage.
Q: Is upholstery cleaning safe for delicate fabrics? A: Yes. Our experienced technicians are trained to identify fabric types and use the appropriate cleaning method for each material. We perform spot tests and follow manufacturer guidelines. For delicate or antique pieces, we use gentle, specialized cleaning techniques. We’ve successfully cleaned upholstery for 21+ years without damaging fabrics.
Q: How long does upholstery take to dry? A: Upholstery typically dries within 4-8 hours depending on fabric type, thickness, and environmental conditions. We use efficient extraction methods to minimize moisture. Better air circulation and lower humidity speed up drying. We recommend using fans and avoiding sitting on furniture until completely dry.
Area Rug Questions
Q: Do you clean all types of area rugs? A: Yes! We clean all types of area rugs including Persian, Oriental, wool, silk, synthetic, shag, and antique rugs. Each rug type requires specific care, and our 21+ years of experience means we understand proper cleaning techniques for delicate and valuable rugs. We can clean rugs on-site or offer pick-up and delivery for larger or delicate pieces.
Q: Can you clean Oriental and Persian rugs? A: Absolutely. We specialize in cleaning fine Oriental and Persian rugs with the care and expertise these valuable pieces deserve. We use gentle, appropriate cleaning methods that preserve colors, protect fibers, and maintain the rug’s value. We understand the importance of proper pH balance and use techniques that won’t damage natural dyes or delicate fibers.
Q: Do you offer rug pick-up and delivery? A: Yes, we offer pick-up and delivery services for area rugs. This is especially convenient for large, heavy, or delicate rugs. We can assess your rug, provide a quote, pick it up for thorough cleaning at our facility (if needed), and deliver it back to you. Contact us at 805-981-1192 to discuss your specific needs.
Service & Scheduling Questions
Q: Do you offer free estimates? A: Yes! We provide free, no-obligation estimates for all our services. You can call us at 805-981-1192, text us, or fill out our online contact form. For the most accurate quote, we can visit your property to assess the specific cleaning needs.
Q: Are you licensed and insured? A: Yes, we are fully licensed and insured. Xtra Clean is a legitimate, professional business with proper business licensing and comprehensive insurance coverage. This protects both our clients and our technicians, giving you peace of mind when inviting us into your home.
Q: What’s included in your 100% satisfaction guarantee? A: Our satisfaction guarantee means we stand behind our work. If you’re not completely satisfied with our service, let us know within 24-48 hours and we’ll return to re-clean any areas of concern at no additional charge. Your satisfaction is our top priority, and we’ll work to make it right.
