General Questions
Q: How much does carpet cleaning cost in Ventura County? A: Our carpet cleaning prices typically start at $150 for a standard room and vary based on the size of the area, carpet condition, and type of cleaning required. We offer free, no-obligation quotes and will provide an exact price after assessing your specific needs. Call us at 805-981-1192 or request a quote online for accurate pricing for your home.
Q: What areas do you service in Ventura County? A: We proudly serve all of Ventura County including Ventura, Oxnard, Camarillo, Thousand Oaks, Simi Valley, Moorpark, Port Hueneme, Ojai, Santa Paula, and Fillmore. We also service Santa Barbara and some Los Angeles County cities. Same-day service is often available. Call 805-981-1192 to confirm service in your area.
Q: Are your cleaning products safe for children and pets? A: Absolutely! We exclusively use 100% eco-friendly, biodegradable products that are completely safe for children and pets. Most of our cleaning solutions are botanical-based with no harsh chemicals. Your family can safely walk on cleaned surfaces once they’re dry, typically within 4-6 hours.
Q: How long does it take for carpets to dry after cleaning? A: With our professional hot water extraction method, carpets typically dry within 4-6 hours under normal conditions. Drying time can vary based on humidity, air circulation, carpet thickness, and soil level. We use powerful extraction equipment to remove as much moisture as possible. We recommend keeping foot traffic minimal until fully dry and running fans or AC to speed up drying.
Q: Do you offer same-day service? A: Yes! We understand that cleaning emergencies happen. We offer same-day service when our schedule allows. Call us at 805-981-1192 as early as possible in the day for the best chance of same-day availability, especially for urgent situations like pet accidents or spills.
Q: What’s the difference between steam cleaning and dry cleaning for carpets? A: Steam cleaning (hot water extraction) uses heated water and cleaning solution injected deep into carpet fibers, then extracted with powerful suction. This is the most thorough method and recommended by most carpet manufacturers. Dry cleaning uses minimal moisture and chemical compounds. We primarily use hot water extraction as it provides the deepest clean and removes more dirt, allergens, and bacteria from your carpets.
Q: How often should I have my carpets professionally cleaned? A: We recommend professional carpet cleaning every 6-12 months for most homes. High-traffic areas, homes with pets, or families with allergies may benefit from cleaning every 3-6 months. Regular professional cleaning extends carpet life, improves indoor air quality, and maintains your carpet’s appearance and warranty.
Q: Can you remove pet stains and odors? A: Yes! We specialize in pet stain and odor removal. With 21+ years of experience, we’ve successfully treated carpets heavily soiled with pet urine and waste. We use enzyme-based treatments that break down organic matter and neutralize odors at the source rather than just masking them. While we can’t guarantee 100% removal of all stains (especially old, set-in stains), we consistently exceed our clients’ expectations.
Q: Do you move furniture? A: Yes, we move light furniture as part of our service, such as chairs, end tables, and small items. We ask that you move larger items like beds, dressers, entertainment centers, and china cabinets before our arrival. This ensures we can focus on delivering the best cleaning results. We’ll work with you to determine the best approach for your specific situation.
Q: Will carpet cleaning remove all stains? A: While we’re experts at stain removal and successfully eliminate most stains, we cannot guarantee removal of all stains. Permanent stains can result from certain dyes, bleach damage, or stains that have set for extended periods. During our assessment, we’ll identify problematic stains and set realistic expectations. Our 21+ years of experience means we often exceed expectations even with challenging stains.
Tile & Grout Questions
Q: How do you clean tile and grout? A: We use professional-grade equipment including high-pressure cleaning systems and specialized cleaning solutions to deep-clean tile and grout. Our process removes embedded dirt, mold, and mildew from grout lines that regular mopping can’t reach. For heavily soiled grout, we may use rotary scrubbing and steam cleaning. We can also apply sealers to protect grout and make future maintenance easier.
Q: Can you restore the original color of my grout? A: In most cases, yes! Years of dirt and grime can make grout appear dark or discolored. Our deep cleaning process often restores grout to its original color. For severely stained or damaged grout, we also offer color sealing services that can give your grout a uniform, fresh appearance while providing stain protection.
Q: What types of tile do you clean? A: We clean all types of tile including ceramic, porcelain, natural stone (marble, travertine, limestone, granite), slate, and more. Each material requires specific cleaning methods and products, and our trained technicians know exactly how to treat each surface safely and effectively.
Q: How often should tile and grout be professionally cleaned? A: For most homes, professional tile and grout cleaning every 12-18 months maintains appearance and hygiene. High-traffic areas like kitchen floors and bathrooms may benefit from more frequent cleaning (every 6-12 months). Regular professional cleaning prevents buildup that becomes increasingly difficult to remove over time.
Upholstery Questions
Q: What types of upholstery can you clean? A: We clean all types of upholstery including sofas, loveseats, chairs, ottomans, and dining chairs. We work with various fabrics including microfiber, cotton, linen, velvet, synthetic blends, and more. Our technicians identify fabric types and use appropriate cleaning methods to ensure safe, effective results without damage.
Q: Is upholstery cleaning safe for delicate fabrics? A: Yes. Our experienced technicians are trained to identify fabric types and use the appropriate cleaning method for each material. We perform spot tests and follow manufacturer guidelines. For delicate or antique pieces, we use gentle, specialized cleaning techniques. We’ve successfully cleaned upholstery for 21+ years without damaging fabrics.
Q: How long does upholstery take to dry? A: Upholstery typically dries within 4-8 hours depending on fabric type, thickness, and environmental conditions. We use efficient extraction methods to minimize moisture. Better air circulation and lower humidity speed up drying. We recommend using fans and avoiding sitting on furniture until completely dry.
Area Rug Questions
Q: Do you clean all types of area rugs? A: Yes! We clean all types of area rugs including Persian, Oriental, wool, silk, synthetic, shag, and antique rugs. Each rug type requires specific care, and our 21+ years of experience means we understand proper cleaning techniques for delicate and valuable rugs. We can clean rugs on-site or offer pick-up and delivery for larger or delicate pieces.
Q: Can you clean Oriental and Persian rugs? A: Absolutely. We specialize in cleaning fine Oriental and Persian rugs with the care and expertise these valuable pieces deserve. We use gentle, appropriate cleaning methods that preserve colors, protect fibers, and maintain the rug’s value. We understand the importance of proper pH balance and use techniques that won’t damage natural dyes or delicate fibers.
Q: Do you offer rug pick-up and delivery? A: Yes, we offer pick-up and delivery services for area rugs. This is especially convenient for large, heavy, or delicate rugs. We can assess your rug, provide a quote, pick it up for thorough cleaning at our facility (if needed), and deliver it back to you. Contact us at 805-981-1192 to discuss your specific needs.
Service & Scheduling Questions
Q: Do you offer free estimates? A: Yes! We provide free, no-obligation estimates for all our services. You can call us at 805-981-1192, text us, or fill out our online contact form. For the most accurate quote, we can visit your property to assess the specific cleaning needs.
Q: Are you licensed and insured? A: Yes, we are fully licensed and insured. Xtra Clean is a legitimate, professional business with proper business licensing and comprehensive insurance coverage. This protects both our clients and our technicians, giving you peace of mind when inviting us into your home.
Q: What’s included in your 100% satisfaction guarantee? A: Our satisfaction guarantee means we stand behind our work. If you’re not completely satisfied with our service, let us know within 24-48 hours and we’ll return to re-clean any areas of concern at no additional charge. Your satisfaction is our top priority, and we’ll work to make it right.
Q: Do you clean hardwood floors?
A: Yes. We clean and restore hardwood floors using methods specifically designed for wood surfaces. Our process removes built-up dirt, grime, and residue without damaging the finish. We also offer hardwood floor polishing and protective coating services to extend the life and beauty of your floors. Call (805) 981-1192 for a free estimate.
Q: Do you clean countertops?
A: Yes. We clean and restore a variety of countertop surfaces including granite, marble, quartz, travertine, and tile. We use professional-grade products appropriate for each surface type to safely remove stains, buildup, and bacteria while protecting the finish. Contact us at (805) 981-1192 to discuss your specific countertop needs.
Q: Do you clean outdoor flooring?
A: Yes. We clean outdoor flooring including patios, pool decks, walkways, and entryways. Outdoor surfaces accumulate dirt, algae, mold, and weathering that regular cleaning can’t fully address. We use professional equipment to restore your outdoor floors to like-new condition.
Q: Do you clean pavers?
A: Yes! Paver cleaning is one of our specialties. We deep clean brick, concrete, and stone pavers using high-pressure equipment to remove dirt, moss, algae, and staining. We also offer paver sealing to protect against future staining and weathering, keeping your driveway, patio, or walkway looking its best year-round.
Q: Do you clean LVP (Luxury Vinyl Plank) or LVT (Luxury Vinyl Tile) floors?
A: Yes. We clean LVP and LVT flooring using methods specifically safe for vinyl surfaces. We remove built-up dirt, grime, and residue without damaging the protective wear layer. Regular professional cleaning extends the life of your luxury vinyl floors and keeps them looking like new. Call (805) 981-1192 for a free estimate.
Q: Do you clean VCT (Vinyl Composition Tile) floors?
A: Yes. VCT floors require specialized ca
Q: Do you clean concrete floors?
A: Yes. We clean interior and exterior concrete floors including garage floors, patios, driveways, and warehouse floors. We remove stains, dirt, oil, and buildup using professional-grade equipment. We also offer concrete sealing to protect your floors and make future maintenance easier.
Q: Do you clean quarry tile?
A: Yes. Quarry tile is extremely durable but requires deep cleaning to remove the dirt and grease that builds up in its porous surface. We use high-pressure cleaning and specialized solutions to restore quarry tile floors in kitchens, entryways, and outdoor areas.
Q: Do you clean Saltillo tile?
A: Yes. Saltillo tile requires special care due to its porous, handmade nature. We use pH-neutral cleaning solutions and gentle methods to deep clean Saltillo tile without damaging its surface. We also offer Saltillo sealing and resealing services to protect against staining and moisture damage.
Q: Do you clean linoleum floors?
A: Yes. We clean linoleum floors safely using methods appropriate for this resilient flooring material. Our process removes built-up dirt, scuffs, and residue while preserving the floor’s finish. We also offer stripping and recoating services to restore older linoleum floors to like-new condition.
re including deep cleaning, stripping old wax buildup, and applying fresh floor finish to restore their appearance and protect the surface. We serve commercial and residential VCT floors throughout Ventura County.
Q: Do you offer commercial carpet cleaning services?
A: Yes. We provide professional commercial carpet cleaning for offices, retail stores, restaurants, hotels, medical offices, and other commercial properties throughout Ventura County. We offer flexible scheduling including evenings and weekends to minimize disruption to your business. Call 805-981-1192 for a free commercial estimate.
Q: Do you clean commercial tile and hard surface floors?
A: Yes. We clean and restore commercial hard surface floors including tile, grout, VCT, concrete, LVP, LVT, and linoleum in offices, retail spaces, warehouses, and restaurants throughout Ventura County. We use professional-grade equipment designed for high-traffic commercial environments.
Q: Do you offer commercial upholstery cleaning?
A: Yes. We clean commercial upholstery including office chairs, lobby furniture, waiting room seating, restaurant booths, and hotel furniture. Regular professional cleaning extends the life of your commercial furniture and maintains a professional appearance for your clients and employees.
Q: Do you offer after-hours or weekend commercial cleaning?
A: Yes. We understand that commercial cleaning often needs to happen outside of business hours. We offer flexible scheduling including evenings, weekends, and early mornings to work around your business operations. Call 805-981-1192 to discuss scheduling options.
Q: Do you offer recurring commercial cleaning contracts?
A: Yes. We offer scheduled recurring cleaning programs for commercial clients who need regular maintenance cleaning. Whether you need weekly, monthly, or quarterly service, we can create a customized maintenance plan that keeps your facility looking its best year-round.
Q: Do you clean commercial kitchens and restaurant floors?
A: Yes. Restaurant and commercial kitchen floors require specialized deep cleaning to remove grease, oil, and food buildup. We use professional degreasers and high-pressure equipment to clean tile, grout, and hard surface floors in commercial kitchens safely and effectively.
Q: Are you insured for commercial cleaning work?
A: Yes. Xtra Clean is fully licensed and insured for both residential and commercial cleaning work throughout Ventura County. Our insurance coverage gives property managers, business owners, and facility managers complete peace of mind.
Q: Do you serve property managers and HOAs?
A: Yes. We work with property managers, HOAs, and building owners throughout Ventura County providing carpet cleaning, hard floor cleaning, and upholstery cleaning for common areas, hallways, clubhouses, and individual units. We offer priority scheduling and volume pricing for property management accounts.
Q: Do you clean and restore natural stone floors?
A: Yes. Xtra Clean specializes in natural stone floor cleaning, restoration, and sealing throughout Ventura County. We clean marble, travertine, limestone, granite, slate, sandstone, terrazzo, and Saltillo tile using pH-neutral, stone-safe botanical cleaning solutions that are safe for children and pets.
Q: Do you seal natural stone floors?
A: Yes. After cleaning, we apply premium penetrating sealers that create an invisible protective barrier against staining, etching, and moisture penetration. Sealing is one of the most important steps in protecting your natural stone floor investment.
Q: What types of natural stone do you clean?
A: We clean all types of natural stone including marble, travertine, limestone, granite, slate, sandstone, terrazzo, and Saltillo tile. Each stone type requires a different cleaning approach and we are trained and experienced with all of them.
Q: How often should natural stone floors be sealed?
A: Most natural stone floors should be resealed every 1-3 years depending on the stone type, finish, and amount of foot traffic. Travertine and limestone typically need more frequent sealing due to their high porosity. We assess your stone during the cleaning visit and recommend the appropriate sealing schedule.
Q: Can you restore scratched or etched marble floors?
A: Yes. Scratched, etched, or dull marble floors can be restored through a professional honing and polishing process using diamond abrasive pads. We remove surface damage and restore the natural shine and brilliance of your marble floors from matte honed to high gloss mirror finish.
Q: What is grout color sealing?
A: Grout color sealing is a process that permanently colors and seals your grout lines in one step. Unlike regular grout sealer which is clear and temporary, our patented color seal system applies an epoxy-based colored sealer that bonds to the grout surface — giving it a fresh uniform color while creating a non-porous barrier that repels stains, resists mold, and makes maintenance effortless.
Q: How long does grout color sealing last?
A: Our patented grout color seal system is designed to be permanent when properly maintained. Unlike traditional grout sealers that wear off every 6-12 months, our epoxy-based color sealer bonds to the grout and does not wash away with regular cleaning. With proper care your color sealed grout can last many years.
Q: How many color options do you offer for grout sealing?
A: We offer over 50 color options ranging from bright white, bone, antique white, and various shades of gray, beige, brown, mocha, espresso, and black. Whether you want to restore your grout to its original color or completely transform the look of your floors, we have a color to match your vision.
Q: Can grout color sealing be applied to shower walls?
A: Yes. Grout color sealing is one of the best solutions for shower walls and surrounds. The sealed surface resists soap scum, hard water deposits, and mildew buildup — making shower maintenance dramatically easier and keeping your bathroom looking fresh and clean.
Q: Do you clean and seal pavers?
A: Yes. Xtra Clean provides professional paver cleaning and sealing throughout Ventura County. We use state-of-the-art pressure washing equipment to deep clean brick, concrete, and natural stone pavers, then apply nano-technology sealers that repel stains, prevent weed growth, and protect against weathering and UV fading.
Q: What types of pavers do you clean?
A: We clean all types of pavers including brick, concrete, natural stone, travertine, flagstone, and patio tile. We also clean pool decks, driveways, walkways, and outdoor entertainment areas throughout Ventura County.
Q: How often should pavers be sealed?
A: We recommend resealing pavers every 2-3 years depending on exposure to weather, traffic, and UV rays. Our nano-technology sealers provide longer-lasting protection than standard sealers. We assess your pavers during the cleaning visit and recommend the appropriate sealing schedule.
Q: Do you offer free pickup and delivery for area rugs?
A: Yes. Xtra Clean offers free area rug pickup and delivery for Ventura County customers who prefer facility-based cleaning. Our technician will pick up your rug, bring it to our professional cleaning facility for a thorough deep clean, and return it to your door fresh and ready to display.
Q: How long does area rug cleaning take?
A: Most area rugs are cleaned and returned within 3-5 business days when using our pickup and delivery service. In-home rug cleaning is typically completed in 2-4 hours depending on the size and condition of the rug. Drying time varies by fiber type and cleaning method used.
Q: Can you clean silk rugs?
A: Yes. Silk and silk-blend rugs require extremely gentle hand-cleaning methods to preserve the sheen and structural integrity of the fibers. Our technicians are trained to clean silk rugs safely using low-moisture methods and pH-balanced solutions appropriate for this delicate material.
Q: Do you speak Spanish?
A: Yes. Xtra Clean is a bilingual company. We serve Spanish-speaking customers throughout Ventura County and are happy to communicate in Spanish for estimates, scheduling, and all cleaning services.
Q: Do you offer free estimates?
A: Yes. We offer free, no-obligation estimates for all of our cleaning services throughout Ventura County. Call or text us at 805-981-1192 and we will provide an accurate quote based on your specific needs.
Q: Are you a franchise or family-owned business?
A: We are a 100% family-owned and operated business — not a franchise. Xtra Clean was founded in 2003 by Jose and Sandra and has been serving Ventura County for over 20 years. Every job is personal to us and your satisfaction is our only measure of success.
Q: Do you serve Santa Barbara?
A: Yes. Xtra Clean serves Santa Barbara, Goleta, Carpinteria, and Montecito in addition to all of Ventura County. Call us at 805-981-1192 to confirm service availability in your specific area.
Q: Do you serve Los Angeles County cities?
A: Yes. We serve select Los Angeles County cities including Calabasas, Hidden Hills, Woodland Hills, and Oak Park. Call us at 805-981-1192 to confirm availability in your specific city.